We are a family-run cigar factory in San Pedro, Laguna. If you have a question about an order, a cigar, a personalised gift, an inquiry, or anything else
What to write to us about
- An existing order. Send your order number and we will look it up. If something arrived damaged or defective, include photographs of the cigars, the packaging and the shipping label — it lets us settle the claim in one exchange rather than three.
- Personalised cigars. Custom ring bands and engraved narra boxes for weddings, corporate gifts, christenings and anniversaries. Tell us the occasion, the quantity and the date you need them, and send any artwork you have. We will come back with a quote and a proof.
- Choosing a cigar. If you have not smoked a Philippine cigar before, say what you usually smoke and we will point you somewhere sensible — including away from us, if what you want is not what we make.
- Trade and wholesale. We supply retailers and do private labelling. Write with your business name and location.
- Shipping to your country. Tobacco import rules differ everywhere. If you are unsure whether you can lawfully receive what you want to order, ask before you buy.
- Data privacy. For access, correction or deletion requests under the Data Privacy Act, email us with the subject line “Attention: Data Protection Officer”.
How quickly we reply
We answer most messages within two business days. Formal complaints are handled under our internal redress process, and we aim to resolve them within seven calendar days.
Before you write
Our frequently asked questions cover shipping, customs and duties, personalisation, storage and returns — and may answer you faster than we can.
Send us a message
Use the form below, or email us directly. Please include your order number if your question is about an order.