Policies

Last updated: 11 September 2026

IMPORTANT: ADULTS ONLY

This website is intended only for persons who are at least eighteen (18) years old and who are legally permitted to purchase tobacco products in their place of residence and in the place to which the products will be delivered.

The sale or distribution of tobacco products to, or purchase of tobacco products by, persons under eighteen (18) years of age is unlawful in the Philippines.

Tobacco products carry serious health risks and are intended for adult consumers only.

1. Who we are

This website, tabaqueria.com (the “Site”), is operated by Tabaqueria De Filipinas Inc. (“Tabaqueria,” “we,” “us,” or “our”), a corporation registered in the Republic of the Philippines with the Securities and Exchange Commission under SEC Registration No. AS09304630.

Our registered business address is:

Tabaqueria De Filipinas Inc.
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com

We manufacture handmade cigars and related products in the Philippines. Our brands include Flor de Filipinas, Antonio Gimenez, and 1898 Independencia.

2. Application and acceptance of these Terms

These Terms and Conditions govern your access to and use of the Site and any order placed through it.

By accessing the Site beyond the age-verification page, creating an account, submitting an order, or otherwise using the Site, you confirm that:

1. you have read and understood these Terms;
2. you agree to be bound by them;
3. you satisfy the age requirements in Section 3; and
4. your use of the Site and purchase, importation, possession, and receipt of our products are lawful in the place where you are located and where the products will be delivered.

These Terms should be read together with our Privacy Policy, Return and Refund Policy, and any shipping information or other policies displayed on the Site or at checkout. Those documents form part of the terms governing your transaction with us.

If you do not agree with these Terms, you must not use the Site or place an order.

3. Age restrictions and age verification

Our tobacco products are intended only for adults.

You must be at least eighteen (18) years old, or such higher minimum age as may lawfully apply to the purchase, possession, importation, or receipt of tobacco products in your jurisdiction.

You must complete any age-verification procedure we require before accessing restricted portions of the Site or completing a purchase.

We may, at any stage before completing an order or delivery, require reasonable proof of age or identity, including a valid government-issued identification document containing a photograph and date of birth.

We may refuse, suspend, or cancel an order if:

• satisfactory proof of age cannot be provided;
• information provided during age verification appears inaccurate, incomplete, inconsistent, altered, or fraudulent;
• we reasonably believe the purchaser or intended recipient is under the applicable legal age; or
• completing the transaction would violate applicable law.

Where an order is cancelled by us solely because age or identity could not lawfully be verified, any amount already received for products that will not be supplied will be refunded, subject to fraud prevention and applicable law.

Where available, a courier or delivery provider may also require age or identity verification before releasing a parcel. A purchaser must not arrange for delivery to a minor or permit a minor to accept delivery on the purchaser's behalf.

4. Tobacco regulation and health warnings

Tobacco products are regulated products.

Products sold for the Philippine market will be packaged and labelled in accordance with applicable Philippine tobacco laws and regulations, including applicable graphic health-warning requirements.

Images appearing on the Site are for product-identification and informational purposes. Nothing on the Site is intended to remove, obscure, replace, reduce, or contradict a health warning required by law.

The Site is intended to provide lawful information concerning Tabaqueria and its products and to facilitate lawful transactions with adults. Nothing on the Site should be interpreted as representing that tobacco use is safe or free from health risks.

5. Product descriptions and handmade variations

We take reasonable care to describe our products accurately.

Our cigars are handmade from natural tobacco. Our narra wood boxes, humidors, engraving, ring bands, and other handcrafted items may also be made or finished by hand.

Accordingly, reasonable variations may occur in matters such as:

• tobacco colour and shade;
• cigar dimensions and weight;
• wood grain and colour;
• engraving placement and depth;
• texture;
• finish;
• lettering; and
• other characteristics inherent in natural materials or handmade production.

Reasonable natural or handmade variations that do not materially impair the product's intended use are not, by themselves, defects.

Photographs, measurements, dimensions, weights, packaging representations, and colour displays on the Site are intended as reasonable guides. Screen settings, lighting, natural materials, production tolerances, and changes in lawful packaging may result in differences between an image and the product received.

Nothing in this section excludes liability where a product materially fails to conform to its description, agreed specifications, applicable warranty, or requirements imposed by law.

All products are subject to availability.

6. Storage and care of cigars

Cigars are natural products whose condition may be affected by temperature, humidity, handling, and storage.

Unless otherwise stated for a particular product, cigars should generally be maintained at approximately 65–70% relative humidity and at a stable, moderate temperature appropriate for cigar storage.

After proper delivery, we are not responsible for deterioration, mould, excessive drying, cracking, physical damage, infestation, or other damage caused by improper storage, mishandling, exposure, misuse, or other circumstances attributable to the customer or another person after delivery.

This section does not affect any non-waivable rights relating to a defect or condition that existed at the time of delivery.

7. Personalised and custom products

Some products may be personalised through engraving, custom ring bands, supplied logos, supplied artwork, names, text, or other customer-requested specifications (“Personalised Products”).

7.1 Customer-supplied content

You are responsible for any text, logo, artwork, image, name, trademark, design, or other material you provide to us.

By providing such material, you represent and warrant that:

• you own it or have all permissions required for us to reproduce it for your order;
• our use of it to manufacture your Personalised Product will not infringe any intellectual property, privacy, publicity, contractual, or other right of another person; and
• the material is not unlawful, defamatory, obscene, fraudulent, threatening, discriminatory, or otherwise prohibited by law.

We may refuse any personalisation request that we reasonably believe is unlawful, infringing, deceptive, offensive, technically unsuitable, or inconsistent with our business standards.

To the extent permitted by law, you are responsible for third-party claims, losses, or reasonable costs arising directly from material you supplied in breach of the warranties above, except to the extent caused by our own wrongful act or omission.

7.2 Customer approval

You must carefully check all text, spelling, punctuation, dates, numbers, spacing, capitalisation, artwork, proofs, and specifications before confirming them.

Where we produce the item in accordance with information or a proof approved by you, an error contained in the information or proof that you approved is not considered a manufacturing defect caused by Tabaqueria.

If, however, the finished product materially differs from the final approved proof or instructions because of an error attributable to us, the matter will be treated as a defective or non-conforming product under our Return and Refund Policy and applicable law.

7.3 Handmade personalisation

Reasonable variations in placement, depth, spacing, grain, tone, lettering, and finish may occur because personalisation and finishing may be performed by hand. Such reasonable variations are not defects.

7.4 Logos and complex artwork

Logo or artwork personalisation may require a separate quotation, technical review, or proof. Work will begin only after any required quotation or proof has been approved.

7.5 Lead times

Personalised Products may require additional preparation time. Any production or delivery date we provide is an estimate unless expressly agreed otherwise in writing.

7.6 Cancellation of Personalised Products

A Personalised Product may be cancelled before work begins.

Once custom production, engraving, printing, band preparation, or other personalisation work has begun, the order may not be cancelled merely because you changed your mind or made an error in information you approved.

Nothing in this section limits rights that cannot lawfully be excluded where the Personalised Product is defective, damaged, materially non-conforming, or otherwise subject to a statutory remedy.

8. Prices, taxes, and payment

Prices are displayed in the currency identified on the Site or at checkout. Unless otherwise indicated, prices for delivery within the Philippines are inclusive of applicable VAT where required by law.

Shipping charges, where applicable, will be shown before payment or otherwise disclosed through the Site.

For international deliveries, prices generally do not include taxes, customs duties, brokerage fees, import charges, excise taxes, or other amounts imposed by the destination jurisdiction unless expressly stated otherwise.

Payment is processed through Shopify checkout and/or our authorised payment-service providers.

Where payment details are entered directly into a payment provider's secure system, we do not normally receive or store your complete payment-card number. Payment providers may process your information in accordance with their own terms and privacy notices.

You represent that you are authorised to use the payment method submitted with the order.

We may conduct reasonable fraud, payment, identity, address, and age-verification checks before accepting or dispatching an order.

9. Obvious pricing and technical errors

We take reasonable care to ensure that pricing and product information are accurate.

If a price, discount, availability statement, shipping charge, tax calculation, product description, or other material term displayed on the Site is affected by an obvious typographical, system, coding, or technical error, we may correct the error before accepting the order.

Where appropriate, we may contact you and offer you the opportunity to proceed on the corrected terms.

If we cannot reasonably fulfil an order because of an obvious error, we may cancel the affected order and refund amounts paid for products that will not be supplied, subject always to applicable law.

10. Placing and accepting orders

Submitting an order is an offer by you to purchase the products identified in the order.

An automated order-receipt or payment email confirms only that we have received your order or payment instruction. It does not necessarily mean that we have accepted the order.

Unless we expressly state otherwise, an order is accepted when:

• we send confirmation that the order has been dispatched; or
• in the case of a Personalised Product, we expressly confirm acceptance in writing after any required quotation, artwork, or proof process.

We may refuse or cancel an order before acceptance where reasonably necessary, including where:

• a product is unavailable;
• the order cannot lawfully be supplied or delivered;
• age or identity cannot be verified;
• payment is declined, reversed, unauthorised, or suspected to be fraudulent;
• information supplied is materially inaccurate or incomplete;
• the order appears to involve resale, diversion, abuse, fraud, sanctions concerns, or other unlawful conduct;
• there is an obvious pricing or technical error; or
• circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after receiving payment and no goods are supplied, we will return the amount due in accordance with applicable law.

We will issue the applicable paper or electronic invoice, receipt, or other sales documentation required by law.

11. Shipping and delivery

Available destinations, shipping charges, estimated delivery times, and delivery methods are displayed on the Site, at checkout, or in applicable shipping information.

Delivery dates and transit times are estimates unless expressly guaranteed in writing.

Delays may arise from weather, courier operations, customs processing, regulatory inspection, force majeure events, incomplete address information, recipient unavailability, or other circumstances outside our reasonable control.

We remain responsible for obligations that applicable law places on us notwithstanding the use of a third-party courier.

You must provide a complete and accurate delivery address and contact information.

If delivery fails because you supplied an incorrect or incomplete address, refused lawful delivery without valid cause, failed to collect or accept the parcel, or otherwise caused the delivery failure, we may, to the extent permitted by law:

• require payment of reasonable actual costs before attempting redelivery;
• treat the parcel as undeliverable; and/or
• deduct reasonable return or redelivery costs from any amount otherwise refundable.

12. International orders, import restrictions, duties, and customs

We ship internationally only to destinations made available through the Site or specifically approved by us.

Tobacco importation is regulated differently in different jurisdictions.

Before placing an international order, you are responsible for determining whether you may lawfully purchase, import, possess, and receive the products and quantities ordered at the destination.

You are also responsible for providing information reasonably required for customs clearance.

Unless otherwise required by law or expressly agreed by us, the recipient is responsible for destination-country customs duties, import taxes, excise taxes, brokerage charges, clearance fees, permits, and other government charges.

We may refuse an international order where we reasonably believe shipment may be unlawful or materially impracticable.

If a shipment is detained, refused, returned, destroyed, or confiscated because:

• importation is prohibited or restricted in the destination;
• the recipient lacks a required permit or authorisation;
• lawful duties or charges were not paid;
• the customer supplied inaccurate customs or delivery information; or
• the customer otherwise failed to comply with destination-country requirements,

we will not be responsible for the resulting loss, and amounts paid may be non-refundable to the extent permitted by law.

However, this exclusion does not apply to the extent that the customs problem, refusal, or seizure was caused by our own error, unlawful act, material misdescription, or failure to perform an obligation imposed on us by applicable law.

Mandatory consumer protections in the destination jurisdiction, where applicable notwithstanding a choice-of-law clause, are not excluded.

13. Cancellations, returns, replacements, and refunds

Our detailed Return and Refund Policy forms part of these Terms.

As a general rule:

• you may cancel a standard order before we notify you that it has shipped;
• after shipment, we do not provide a return, exchange, or refund merely because you changed your mind, ordered the wrong product or quantity, or no longer want the product;
• Personalised Products generally cannot be cancelled after custom work begins;
• goods damaged by misuse, improper storage, improper handling, or other customer-caused circumstances are not eligible for a remedy on that basis; and
• reasonable natural or handmade variations are not defects.

These rules do not limit rights or remedies that cannot lawfully be excluded.

Where a product is defective, damaged before or during delivery, materially non-conforming, lost without your fault, inconsistent with an applicable warranty, or otherwise gives rise to a legal remedy, you may be entitled to repair, replacement, refund, price reduction, or another remedy provided by applicable law.

Where applicable law entitles you to a refund or replacement against return of the original goods, we may require the original goods to be returned at no cost to you within a reasonable period.

14. Promotions and discount codes

Any promotion, discount, gift, coupon, code, or special offer is subject to the conditions stated with that offer and to applicable law.

Promotions relating to tobacco products are available only to persons legally entitled to participate and may be subject to additional age-verification or regulatory requirements.

Unless expressly permitted:

• promotions may not be combined;
• codes may not be sold, reproduced, manipulated, or obtained through fraud or automated means;
• promotions have no cash value; and
• we may reject a promotional claim involving fraud, misuse, technical manipulation, or breach of the stated promotion rules.

Nothing in this section permits a promotion prohibited by tobacco-control law.

15. Intellectual property

The Site and its content, including its text, photographs, graphics, designs, layout, logos, trade names, trademarks, product presentation, Tabaqueria De Filipinas crest, and the marks Flor de Filipinas, Antonio Gimenez, and 1898 Independencia, are owned by us or used under licence and are protected by applicable intellectual-property laws.

You may access and, where technically permitted, print reasonable portions of the Site solely for your personal, lawful, non-commercial use.

Except as permitted by law or with our prior written consent, you may not:

• reproduce, publish, distribute, modify, scrape, republish, commercially exploit, or create derivative works from Site content;
• use our trademarks or branding;
• remove proprietary notices;
• use Site material to train, populate, or support a competing commercial catalogue or database; or
• suggest an affiliation, sponsorship, approval, or endorsement that does not exist.

16. Acceptable use of the Site

You must not misuse the Site.

In particular, you must not knowingly:

• gain or attempt to gain unauthorised access to the Site, accounts, servers, or systems;
• introduce malware, harmful code, automated attacks, or security exploits;
• scrape or harvest personal data or protected content unlawfully;
• interfere with Site availability or performance;
• impersonate another person;
• submit false age, identity, payment, customs, or delivery information;
• use stolen or unauthorised payment credentials;
• place orders for unlawful resale, diversion, or other prohibited purposes;
• manipulate promotions, refunds, chargebacks, claims, or Site processes;
• submit unlawful or infringing personalisation material; or
• use the Site in violation of applicable law.

We may suspend access, withhold fulfilment, cancel an order before completion, preserve relevant records, or refer a matter to a payment provider, platform, courier, regulator, or law-enforcement authority where reasonably necessary to investigate or prevent suspected fraud, abuse, security threats, or unlawful activity.

17. Customer accounts

If the Site permits account creation, you are responsible for keeping your credentials confidential and for taking reasonable precautions against unauthorised account access.

You must promptly notify us if you believe your account or credentials have been compromised.

We may require additional verification before changing material account information or processing a transaction that appears unusual.

You are not responsible for unauthorised activity to the extent caused by our breach of a legal duty or security obligation.

18. Third-party services and links

The Site may rely on or link to third-party services, including Shopify, payment providers, couriers, analytics providers, or other service providers.

A link to a third-party website does not by itself constitute an endorsement.

Third parties may have their own terms and privacy notices.

We remain responsible for our own legal obligations notwithstanding our use of processors, contractors, or service providers.

19. Privacy

We process personal data in accordance with our Privacy Policy, the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.

Because age is relevant to the lawful sale of tobacco products, we may process age and age-verification information where reasonably necessary and legally permitted.

20. Disclaimer and limitation of liability

Nothing in these Terms excludes, restricts, or limits any warranty, liability, right, or remedy that cannot lawfully be excluded or limited.

Subject to that qualification:

1. we are not responsible for loss caused solely by your misuse, improper storage, unlawful importation, inaccurate information, unauthorised modification of a product, or failure to follow reasonable product-care instructions;
2. we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed;
3. where you purchase in the course of a business rather than as a consumer, we are not liable, to the fullest extent permitted by law, for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or other purely commercial loss; and
4. for claims arising solely from breach of contract in relation to a particular order and not involving a liability that law prohibits us from limiting, our aggregate contractual liability will not exceed the amount actually paid to us for the affected order.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that applicable law does not permit a party to exclude or limit.

Nothing on the Site constitutes medical advice or a representation that tobacco use is safe.

21. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, epidemic or pandemic restrictions, strikes not limited to our own workforce, transport disruption, courier interruption, customs action, war, terrorism, civil disturbance, utility failures, internet or telecommunications failures, cyber incidents not caused by our failure to exercise legally required security, government action, changes in law, embargoes, or regulatory restrictions.

This section does not excuse obligations that cannot lawfully be excluded and does not prevent a refund or other remedy where applicable law requires one.

22. Complaints and internal redress

We maintain an internal process for customer complaints.

Please send complaints to:

info@tabaqueria.com

or contact us at:

+63 2 8868 2753

Please include your name, order number, a description of the issue, and any relevant supporting information.

We will acknowledge and investigate complaints as promptly as reasonably practicable.

We aim to resolve complaints within seven (7) calendar days after filing where reasonably possible.

If a complaint remains unresolved after seven (7) calendar days, the internal redress mechanism will be treated as exhausted to the extent provided by applicable Philippine law, without preventing us and the customer from continuing good-faith efforts to settle the matter.

Nothing in these Terms prevents a consumer from exercising rights before the Department of Trade and Industry, another competent regulator, an appropriate alternative dispute-resolution body, or a court where legally permitted.

23. Governing law and venue

These Terms and transactions governed by them are subject to the laws of the Republic of the Philippines.

The parties should first make reasonable efforts to resolve any dispute through our internal redress process.

Subject to mandatory consumer-protection rules, procedural law, and any right that cannot validly be waived, disputes that require court proceedings shall be brought before the proper courts having jurisdiction in San Pedro, Laguna, Philippines.

If you are a consumer outside the Philippines, this choice of law does not deprive you of mandatory consumer protections that apply to you notwithstanding a contractual choice of law.

24. Changes to these Terms

We may revise these Terms from time to time to reflect changes in our operations, products, Site functionality, or applicable law.

The version in force at the time we accept your order will ordinarily govern that order unless a change must apply by law.

Material changes will be posted on the Site with an updated revision date.

25. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it valid where legally possible.

The remaining provisions will continue in effect.

26. No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive it.

A waiver is effective only to the extent expressly given.

27. Assignment

You may not transfer your contractual rights or obligations to another person without our consent where the transfer would materially affect our rights or obligations.

We may transfer our rights or obligations as part of a lawful corporate restructuring, merger, sale of business, or similar transaction, provided that doing so does not unlawfully reduce your rights.

28. Entire agreement

These Terms, together with the policies and order information expressly incorporated into them, constitute the agreement concerning the relevant Site transaction, subject to representations or rights that applicable law does not permit the parties to exclude.

29. Contact information

Tabaqueria De Filipinas Inc.
SEC Registration No. AS09304630
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com

Last updated: 11 September 2026

Tabaqueria De Filipinas Inc. respects your privacy and is committed to processing personal data lawfully, fairly, transparently, and securely.

This Privacy Policy and Privacy Notice explains how we collect, use, disclose, store, and protect personal data when you visit tabaqueria.com, create an account, communicate with us, place an order, request personalisation, participate in a lawful promotion, or otherwise interact with us.

It also explains your rights under the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (“NPC”).

1. Personal Information Controller

The personal information controller responsible for the processing described in this Notice is:

Tabaqueria De Filipinas Inc.
SEC Registration No. AS09304630
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com

For privacy matters, you may address correspondence to:

Data Protection Officer
Tabaqueria De Filipinas Inc.
at the address above or through info@tabaqueria.com, marked “Attention: Data Protection Officer.”

2. Scope of this Notice

This Notice applies to personal data we process in connection with:

• the Site;
• customer accounts;
• orders and payment administration;
• age and identity verification;
• shipping and delivery;
• customer service and complaints;
• returns, refunds, payment disputes, and fraud prevention;
• Personalised Products;
• lawful marketing communications;
• website security and analytics; and
• other interactions directly related to our business.

This Notice does not govern a third party's independent processing where that third party acts as a separate personal information controller under its own privacy notice.

3. Personal data we may collect

Depending on how you interact with us, we may process the following categories of personal data.

3.1 Identity and contact information

This may include:

• full name;
• billing address;
• shipping address;
• email address;
• telephone or mobile number;
• account username or identifier; and
• other information needed to identify or contact you in relation to an order.

3.2 Age and age-verification information

Because we sell tobacco products, we may process information reasonably necessary to establish that you satisfy the applicable legal-age requirement.

This may include:

• date of birth;
• age;
• confirmation that an age check was passed;
• the type of identification document presented;
• limited information visible on a government-issued identification document where necessary; and
• other information reasonably required by an age-verification process.

Under Philippine data-privacy law, age constitutes sensitive personal information.

We therefore seek to limit age-verification processing to what is reasonably necessary.

Where verification can be completed without retaining a full copy of an identification document, our practice is to avoid retaining the full copy unless retention is reasonably necessary for legal compliance, fraud investigation, dispute resolution, or another lawful purpose.

3.3 Order and transaction information

This may include:

• products ordered;
• quantities;
• purchase price;
• discounts;
• tax information;
• order date;
• order status;
• invoice or receipt information;
• shipping method;
• delivery status;
• returns, replacements, or refunds; and
• related transaction history.

3.4 Payment information

Payments may be processed by Shopify checkout and/or authorised payment-service providers.

We may receive information such as:

• payment status;
• transaction reference;
• payment method type;
• limited card information such as the last digits, where supplied by a processor;
• billing information; and
• fraud or risk indicators.

Where your complete payment-card details are entered directly into a payment provider's secure system, we do not ordinarily receive or store your complete card number or security code.

Payment providers process information subject to applicable law and, where they act independently, their own privacy notices.

3.5 Delivery information

We may process:

• name of recipient;
• delivery address;
• telephone number;
• delivery instructions;
• tracking information;
• delivery attempts;
• proof of delivery; and
• age or identity-verification status where lawfully required for delivery.

3.6 Personalisation information

If you order a Personalised Product, we may process:

• names;
• text;
• dates;
• messages;
• logos;
• photographs;
• artwork;
• trademarks;
• proofs; and
• other material you voluntarily submit for reproduction.

Please do not provide personal data concerning another person unless you have authority or another lawful basis to provide it for the intended purpose.

3.7 Customer-service and complaint information

When you contact us, we may process:

• your communications with us;
• complaint details;
• photographs and videos submitted as evidence;
• product and packaging images;
• shipping-label images;
• records of calls or correspondence, where lawfully maintained;
• refund or replacement information; and
• information needed to investigate and resolve the matter.

3.8 Device, usage, and technical information

When you use the Site, our systems or service providers may process technical information such as:

• IP address;
• browser type;
• device type;
• operating system;
• language;
• approximate location derived from IP address;
• page requests;
• date and time of access;
• referring pages;
• session information;
• cookie identifiers; and
• security, error, and activity logs.

3.9 Marketing preferences

Where lawful marketing communications are offered, we may process:

• your email address or other contact channel;
• whether you opted in or opted out;
• communication preferences; and
• information necessary to maintain a suppression or do-not-contact record.

We do not knowingly direct tobacco marketing to minors.

4. How we collect personal data

We may obtain personal data:

1. directly from you, including through checkout, account registration, forms, email, telephone communications, age verification, and uploaded personalisation material;
2. automatically through the Site, including through cookies, logs, and related technologies;
3. from service providers, including Shopify, payment providers, couriers, age-verification providers, fraud-prevention providers, and technical-service providers;
4. from persons acting for you, such as a purchaser who identifies another adult recipient; and
5. from lawful public or regulatory sources, where reasonably necessary for compliance, fraud prevention, sanctions screening, dispute resolution, or protection of legal rights.

5. Why we process personal data and our lawful grounds

We process personal data only where there is a lawful basis.

Depending on the activity, processing may be based on one or more of the following grounds.

5.1 Performance of a contract or steps requested before entering a contract

We may process data where necessary to:

• receive and evaluate an order;
• establish a customer account;
• process an order;
• arrange payment;
• personalise products;
• arrange shipping and delivery;
• provide order updates;
• process cancellations, returns, replacements, or refunds;
• answer transaction-related inquiries; and
• otherwise perform our obligations to you.

5.2 Compliance with legal obligations

We may process data where necessary to comply with laws and regulatory requirements relating to matters such as:

• minimum-age restrictions on tobacco sales;
• proof-of-age verification;
• tobacco regulation;
• taxation;
• invoicing and accounting;
• customs;
• consumer protection;
• product safety;
• fraud reporting;
• lawful government requests;
• data protection; and
• other regulatory obligations applicable to our business.

5.3 Legitimate interests

Where permitted by law and not overridden by your rights and freedoms, we may process personal information for legitimate interests including:

• detecting and preventing fraud;
• securing the Site and our systems;
• preventing misuse of promotions, chargebacks, returns, or accounts;
• maintaining business and transaction records;
• improving customer service;
• protecting our property, legal rights, and intellectual property;
• establishing, exercising, or defending legal claims;
• understanding Site performance in a proportionate manner; and
• maintaining the integrity and continuity of our operations.

Where we rely on legitimate interest, we assess the purpose, necessity, and impact of the processing and apply safeguards appropriate to the circumstances.

5.4 Consent

Where consent is required, we will request it in a manner intended to be specific, informed, and freely given.

Consent may be used, for example, for optional marketing or another processing activity for which no other lawful ground is relied upon.

Where processing is based on consent, you may withdraw that consent, subject to applicable law and processing already lawfully undertaken.

Refusing or withdrawing optional consent will not ordinarily prevent us from performing a contract where the relevant processing is independently necessary for that contract.

5.5 Sensitive personal information

We process sensitive personal information only where permitted by the Data Privacy Act and applicable law.

For example, age-verification information may be processed where necessary to comply with legal restrictions on tobacco sales and, where legally required, on the basis of the data subject's consent or another lawful criterion applicable to sensitive personal information.

6. Age verification and data minimisation

We are required to take age restrictions seriously.

We therefore apply the following principles to age-verification information:

• collect only information reasonably necessary for age verification or related compliance;
• restrict access to authorised personnel or service providers;
• avoid retaining unnecessary copies of identification documents;
• use verification results rather than full document images where reasonably practicable;
• retain sensitive age-verification information only for a lawful and proportionate period; and
• securely delete or dispose of information when it is no longer required.

We may refuse an order if lawful age verification cannot be completed.

7. Persons and organisations with whom we may disclose personal data

We do not sell personal data to advertisers.

We may disclose personal data to the following categories of recipients where lawful and reasonably necessary.

7.1 E-commerce and hosting providers

This may include Shopify and providers that support the operation, hosting, security, checkout, administration, or maintenance of the Site.

7.2 Payment providers

We may disclose information needed to authorise, settle, refund, investigate, or secure a payment.

7.3 Couriers and logistics providers

We may provide information necessary to fulfil, track, customs-clear, and deliver an order.

7.4 Age-verification and fraud-prevention providers

Where used, such providers may receive information necessary to conduct age, identity, payment-risk, or fraud checks.

7.5 IT, cybersecurity, cloud, communications, and professional service providers

This may include providers supporting:

• email;
• data storage;
• system security;
• website functionality;
• analytics;
• customer support;
• accounting;
• audit;
• legal services; and
• compliance.

Such providers are required to handle personal data consistently with applicable contractual and legal obligations.

7.6 Government and regulatory authorities

We may disclose information where required or lawfully requested by:

• courts;
• the Department of Trade and Industry;
• the National Privacy Commission;
• tax authorities;
• customs authorities;
• law-enforcement bodies;
• other regulators; or
• another competent government authority.

7.7 Corporate transactions

If Tabaqueria undergoes a merger, acquisition, reorganisation, financing, sale of assets, or similar transaction, personal data may be disclosed to appropriate advisers or counterparties subject to reasonable confidentiality and data-protection measures.

8. International and cross-border processing

Some service providers may store or process data outside the Philippines.

Where personal data is transferred or made available for processing outside the Philippines, Tabaqueria remains responsible for personal data under its control as required by applicable law.

We use contractual or other reasonable safeguards intended to provide a comparable level of protection appropriate to the processing and applicable legal requirements.

9. Cookies and similar technologies

The Site may use cookies and similar technologies.

9.1 Necessary technologies

Certain cookies or technologies are necessary for functions such as:

• remembering a session;
• maintaining a shopping cart;
• checkout;
• fraud prevention;
• security;
• load balancing;
• account access; and
• basic Site operation.

9.2 Analytics and optional technologies

Where analytics, preference, or marketing technologies are enabled, they may be used to understand Site usage, remember preferences, or support lawful communications and Site improvement.

Where consent is legally required for an optional technology, we will provide an appropriate choice mechanism.

You may also be able to control cookies through your browser or device settings, although blocking necessary technologies may impair Site functionality.

10. Direct marketing

Where permitted by law, we may offer adults the option to receive communications from us.

Where consent is required, marketing will be sent only on the basis of valid consent.

You may opt out of marketing communications through the method provided in the communication or by contacting us.

An opt-out does not prevent us from sending non-marketing communications reasonably necessary for an existing order, account, legal notice, security issue, complaint, or other service-related purpose.

We may retain a limited suppression record after an opt-out so that we can respect the request.

Nothing in this Notice authorises marketing prohibited by applicable tobacco-control law.

11. How long we retain personal data

We retain personal data only for as long as reasonably necessary for the lawful purpose for which it was collected, including legal, accounting, consumer-protection, dispute-resolution, fraud-prevention, and security requirements.

Our general retention approach is as follows:

11.1 Order, invoice, and accounting records

Transaction and accounting records are retained for the period required by applicable tax, accounting, consumer, and commercial laws.

Where records form part of accounting records required under Philippine tax law, they may be retained for at least the legally required record-retention period, currently generally five (5) years, subject to any longer period required by a lawful audit, investigation, assessment, proceeding, or other legal obligation.

11.2 Customer accounts

Account information may be retained while the account remains active and for a reasonable period after closure or inactivity where needed for transaction history, fraud prevention, dispute resolution, or legal compliance.

Information that is no longer needed will be deleted, anonymised, or securely disposed of in accordance with our retention procedures.

11.3 Age-verification records

We retain only such age-verification information as is reasonably necessary to demonstrate lawful compliance, manage a transaction or dispute, or satisfy another legal requirement.

Where a full identification-document image is not required for those purposes, it should not be retained longer than necessary to complete verification.

11.4 Customer-service and complaint records

Complaint, return, replacement, refund, chargeback, and customer-service information may be retained for the period reasonably necessary to resolve the matter and thereafter for the period necessary to establish, exercise, or defend legal claims or comply with applicable recordkeeping obligations.

11.5 Personalisation files

Personalisation artwork, proofs, and instructions may be retained for order fulfilment, quality control, repeat-order verification where requested, and dispute resolution, after which they will be deleted or anonymised when no longer reasonably necessary.

11.6 Marketing information

Marketing contact information is retained while the relevant lawful marketing relationship continues.

Where you opt out, we may retain limited information necessary to record and respect the opt-out.

11.7 Technical and security logs

Technical, fraud-prevention, and security logs are retained for a period reasonably necessary for security, troubleshooting, legal compliance, fraud prevention, and incident investigation and are deleted or anonymised when no longer required.

If litigation, a regulatory investigation, tax examination, fraud investigation, chargeback, complaint, or other legal hold applies, relevant records may be preserved until the matter is finally resolved and any applicable retention obligation expires.

12. Security

We use reasonable and appropriate organisational, physical, and technical measures intended to protect personal data against:

• unauthorised or unlawful processing;
• accidental loss;
• destruction;
• alteration;
• disclosure;
• misuse;
• unauthorised access; and
• other security risks.

Measures are selected with regard to the nature and sensitivity of the information, processing risks, our operations, and applicable legal requirements.

Measures may include, where appropriate:

• access controls;
• account authentication;
• confidentiality obligations;
• security policies;
• vendor controls;
• system monitoring;
• vulnerability management;
• incident-response procedures;
• backup and business-continuity measures;
• secure disposal procedures; and
• personnel privacy and security training.

No internet-based system can be guaranteed to be completely secure. You should therefore also take reasonable steps to protect your own passwords, devices, and accounts.

13. Personal-data breaches

We maintain procedures for identifying, investigating, containing, and responding to personal-data breaches.

Where a breach meets the applicable legal threshold for notification, we will notify the National Privacy Commission and affected data subjects in accordance with applicable law and NPC requirements.

14. Your rights as a data subject

Subject to applicable law and relevant exceptions, you may have the following rights.

14.1 Right to be informed

You have the right to know whether personal data relating to you is being, will be, or has been processed and to receive relevant information concerning that processing.

14.2 Right of access

You may request reasonable access to personal data we process concerning you and information concerning its processing.

14.3 Right to object

You may object to processing in circumstances provided by law, including certain processing based on consent or legitimate interests and processing for direct marketing.

14.4 Right to rectification

You may request correction of inaccurate or erroneous personal data.

14.5 Right to erasure or blocking

Where the legal requirements are satisfied, you may request suspension, blocking, removal, or destruction of personal data.

This right does not require deletion where continued retention is lawfully necessary, including for compliance with a legal obligation, performance of an existing contract, establishment or defence of legal claims, fraud prevention, or another lawful purpose.

14.6 Right to data portability

Where applicable, you may request personal data processed electronically and in a structured, commonly used format in accordance with applicable law.

14.7 Right to damages

You may seek compensation where provided by the Data Privacy Act for damage arising from qualifying unlawful processing.

14.8 Right to file a complaint

You have the right to lodge a complaint with the National Privacy Commission where you believe your data-privacy rights have been violated.

15. Exercising your privacy rights

To exercise a privacy right or ask a privacy question, contact:

Data Protection Officer
Tabaqueria De Filipinas Inc.
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Email: info@tabaqueria.com
Subject line: Privacy Request / Attention: Data Protection Officer

Please describe your request with sufficient detail for us to understand it.

To protect personal data, we may take reasonable steps to verify your identity before acting on a request.

We will not require more verification information than is reasonably necessary for the circumstances.

Requests are subject to applicable law, including lawful limitations, exemptions, retention duties, and the rights of other persons.

16. Personal data concerning another person

If you provide personal data relating to another person—for example, an adult delivery recipient or a person whose name appears on a Personalised Product—you are responsible for ensuring that you have lawful authority to provide that information.

You should provide the other person with relevant information about this Notice where appropriate.

17. Minors

The Site and our tobacco products are intended only for adults.

We do not knowingly sell tobacco products to persons under eighteen (18) years of age.

If we become aware that personal data concerning a minor has been submitted for the purpose of purchasing tobacco products, we may:

• cancel the transaction;
• restrict access;
• investigate the circumstances;
• retain information only to the extent lawfully necessary for compliance, fraud prevention, or legal protection; and
• securely delete information that no longer has a lawful purpose.

Parents or legal guardians who believe a minor has improperly provided personal data to us may contact our Data Protection Officer.

18. Automated processing and fraud controls

We or our service providers may use automated tools to identify transactions that present indicators of payment fraud, account abuse, security threats, unusual purchasing activity, or other risk.

Where automated processing becomes the sole basis for a decision that produces a significant effect and applicable law requires additional notice, safeguards, or registration, we will apply the relevant requirements.

We may request human review or additional verification before declining or cancelling a transaction based on risk indicators.

19. Changes to this Privacy Notice

We may update this Notice where our processing activities, service providers, Site functionality, or legal obligations change.

The current version will be posted on the Site with its effective or last-updated date.

Where a change materially affects processing that was previously disclosed, we will provide any additional notice or obtain consent where required by law.

20. Questions and complaints

For questions, requests, or complaints concerning this Notice or our processing of personal data, contact our Data Protection Officer using the information above.

If you are not satisfied with our response, you may exercise your right to file a complaint with the National Privacy Commission of the Philippines.

21. Contact information

Tabaqueria De Filipinas Inc.
SEC Registration No. AS09304630
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com

Last updated: 11 September 2026

This Return and Refund Policy applies to purchases made directly from Tabaqueria De Filipinas Inc. through tabaqueria.com.

We stand behind the products we make. Because our principal products are tobacco products and many of our products are handmade or personalised, we generally do not accept change-of-mind returns after shipment.

However, this Policy does not exclude, restrict, or waive any right or remedy that cannot lawfully be excluded under the Consumer Act of the Philippines, the Internet Transactions Act of 2023, or any other applicable law.

1. Change-of-mind returns

After an order has shipped, we do not ordinarily accept a return, exchange, or refund solely because:

• you changed your mind;
• you no longer want the product;
• you ordered the wrong item;
• you ordered the wrong size, format, or quantity;
• you prefer a different product; or
• you made an error in information or specifications that you reviewed and approved.

This rule applies only where the product supplied is not defective, damaged before or during delivery, materially non-conforming, or otherwise subject to a remedy required by law.

2. Cancellation before shipment

You may cancel a standard, non-personalised order for a full refund at any time before we notify you that it has shipped.

To request cancellation, contact:

info@tabaqueria.com

and provide your order number.

We will make reasonable efforts to stop dispatch.

If the parcel has already been handed to the carrier or otherwise placed in transit before we receive or act on the cancellation request, the order will be treated as shipped.

Nothing in this section limits a cancellation right that applicable law independently requires.

3. Personalised Products

Personalised Products include items made or altered to your specifications, including engraving, custom ring bands, names, dates, logos, artwork, or other customised features.

You may cancel a Personalised Product before custom work begins.

Once engraving, printing, custom band production, fabrication, or other personalisation work has begun, the order may not ordinarily be cancelled merely because you changed your mind.

You are responsible for checking and approving all customer-supplied text, names, dates, spelling, punctuation, artwork, dimensions, logos, and proofs.

If the finished product accurately reproduces information or artwork that you approved, an error contained in the approved material is not considered an error made by Tabaqueria.

If the Personalised Product materially differs from the final approved proof or instructions because of an error attributable to us, or is otherwise defective, damaged, or non-conforming, your rights under Sections 5 to 8 below apply.

4. Natural and handmade variations

Our cigars are handmade from natural tobacco. Our wood products, boxes, humidors, engraving, and other handcrafted products may also involve natural materials and hand-finishing.

Reasonable variations in tobacco colour, wrapper appearance, dimensions, weight, wood grain, wood colour, engraving placement, lettering, texture, depth, and finish are part of the character of handmade and natural products.

A reasonable natural or handmade variation that does not materially affect the product's quality, intended use, or agreed specifications is not by itself a defect.

5. Damaged, defective, or non-conforming products

Please contact us if a product:

• arrived damaged;
• was defective when delivered;
• materially differs from the product ordered;
• materially fails to conform to its description or agreed specifications;
• contains an error in personalisation attributable to Tabaqueria;
• is incomplete in a material respect; or
• otherwise gives rise to a remedy under applicable law.

We will evaluate the circumstances and provide the remedy required by applicable law.

Depending on the circumstances and the remedy available under law, this may include:

• repair, where appropriate;
• replacement of the affected product or affected quantity;
• replacement with an agreed substitute;
• a proportionate price reduction;
• refund; or
• another remedy required or mutually agreed.

Nothing in this Policy allows us to substitute our preferred remedy where applicable law gives the consumer the right to select a different remedy.

6. Reporting a problem and supporting evidence

For visible shipping damage or an apparent defect, please notify us within forty-eight (48) hours after delivery where reasonably practicable.

Prompt notice helps us investigate the condition of the goods, make claims against a courier where appropriate, and determine the cause of damage.

Please provide, where reasonably available:

• your order number;
• a description of the problem;
• clear photographs or video showing the affected product;
• photographs of the outer and inner packaging;
• a photograph of the shipping label; and
• any other information reasonably necessary to investigate the claim.

The forty-eight-hour request is an administrative claim-handling procedure. Failure to report within forty-eight hours does not extinguish a statutory right or remedy that cannot lawfully be waived.

Likewise, photographs or video may be required where reasonably necessary to investigate a claim, but we will not use an impossible or unreasonable evidence requirement to defeat a valid statutory claim.

We may request additional reasonable evidence where necessary to distinguish a manufacturing defect, transit damage, improper storage, customer-caused damage, natural handmade variation, or another cause.

7. Keep the product and packaging while the claim is reviewed

Please retain the affected product and its original packaging until we tell you that they may be discarded.

Do not return a product without receiving return instructions from us.

If applicable law or the agreed remedy requires return of the original product, we may arrange or reimburse the reasonable cost of return where the return must legally be at no cost to the consumer.

Where a refund has already been made and the consumer is required to return the original goods, the consumer must reasonably cooperate with the return process.

8. How replacement claims are assessed

Each claim is assessed according to the circumstances and applicable law.

Where replacement is an appropriate remedy:

• if only one or a small number of cigars in a larger box are affected, we may propose replacement of the affected quantity or a reasonable replacement pack;
• if most or all cigars in a box are affected by a common defect existing at delivery, replacement of the full box may be appropriate;
• if an accessory, box, or humidor is defective, we may replace the affected item; and
• if the same item is unavailable, we may offer a reasonably comparable substitute, subject to your agreement where required.

These examples do not reduce any remedy to which you are entitled by law.

9. Items we generally do not replace or refund

Subject to mandatory legal rights, we do not provide a remedy for damage or deterioration caused after proper delivery by:

• improper humidification or storage;
• excessive heat, cold, moisture, dryness, or sunlight;
• misuse or abnormal use;
• mishandling, crushing, dropping, cutting, modification, or other physical damage;
• failure to follow reasonable care instructions;
• unauthorised repair or alteration;
• ordinary wear;
• a customer's own error in approved personalisation content; or
• reasonable natural or handmade variation.

We may deny a claim that is fraudulent, fabricated, materially misleading, duplicated, or made through manipulation or abuse of our claims process, without prejudice to valid rights under applicable law.

10. Lost shipments

If a shipment is lost before delivery and the loss is not caused by you, please contact us.

We will investigate with the carrier and provide the remedy required by applicable law, which may include replacement or refund.

A shipment will not be treated as lost merely because it is delayed while undergoing reasonable customs inspection or carrier processing.

11. Failed delivery, refusal, and incorrect addresses

If a shipment cannot be delivered because:

• you supplied an incorrect or incomplete address;
• you failed to collect or accept it after reasonable delivery attempts;
• you refused delivery without a legally valid reason; or
• another circumstance within your control caused the delivery failure,

we may charge reasonable actual redelivery or return costs to the extent permitted by law.

Because tobacco products returned through the delivery chain may not always be suitable for resale, a failed delivery caused by the customer does not automatically entitle the customer to a refund.

Mandatory consumer rights remain unaffected.

12. International orders and customs

For international orders, you are responsible for determining before purchase whether the products and quantities ordered may lawfully be imported, possessed, and received in the destination jurisdiction.

Unless otherwise required by law or expressly stated at checkout, destination-country customs duties, import taxes, excise taxes, brokerage charges, permit costs, and similar charges are the recipient's responsibility.

We do not ordinarily refund a product, shipping charge, customs charge, tax, or duty where a parcel is refused, detained, returned, confiscated, or destroyed because:

• the product is prohibited or restricted at the destination;
• the recipient lacks an import permit or other required authorisation;
• customs duties or charges were not paid;
• the customer supplied incorrect customs information; or
• the customer otherwise failed to comply with destination-country import requirements.

This exclusion does not apply to the extent that the event was caused by an error attributable to Tabaqueria, a material misdescription by us, our unlawful conduct, or our failure to perform an obligation that applicable law places on us.

If we send a replacement product internationally, the destination jurisdiction may impose new duties or charges. We will discuss reasonably foreseeable replacement-shipment charges with you before shipment where practicable.

13. Refunds

Where a refund is approved or required by law, it will ordinarily be returned to the original payment method.

We will initiate the refund within a reasonable period after entitlement to the refund has been established and, where applicable, any required return has been arranged.

Our normal processing target is seven (7) to fourteen (14) business days after confirmation of the refund.

Your bank, card issuer, payment provider, or international payment network may require additional time before the credit appears in your account. We do not control that external processing time.

If the original payment method is no longer available, we may require reasonable identity and payment verification before using another lawful refund method.

14. Chargebacks and payment disputes

We encourage you to contact us first if you believe a charge is incorrect or an order has not been properly fulfilled.

Nothing in this Policy prevents you from exercising a lawful right to dispute a payment.

However, knowingly submitting false information to a bank, card issuer, payment provider, or Tabaqueria in connection with a payment dispute, refund, replacement, or chargeback may constitute fraud or abuse.

We may provide order, delivery, communications, age-verification status, and other relevant transaction records to a payment provider where reasonably necessary and legally permitted to respond to a payment dispute.

15. Complaints and escalation

Send complaints and return/refund requests to:

info@tabaqueria.com

Telephone: +63 2 8868 2753

Please include your order number and sufficient information for us to identify and investigate the transaction.

We aim to resolve complaints within seven (7) calendar days where reasonably possible.

If a complaint remains unresolved after seven calendar days, our internal redress mechanism will be treated as exhausted to the extent provided by applicable Philippine law.

You may thereafter pursue any remedy available through the Department of Trade and Industry, another competent authority, alternative dispute resolution, or the courts, as applicable.

16. Statutory rights

Nothing in this Policy excludes, restricts, conditions, or waives a consumer right or remedy that cannot lawfully be excluded.

Where this Policy conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement prevails.

17. Contact information

Tabaqueria De Filipinas Inc.
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com