Terms of service

Last updated: 11 September 2026

IMPORTANT: ADULTS ONLY

This website is intended only for persons who are at least eighteen (18) years old and who are legally permitted to purchase tobacco products in their place of residence and in the place to which the products will be delivered.

The sale or distribution of tobacco products to, or purchase of tobacco products by, persons under eighteen (18) years of age is unlawful in the Philippines.

Tobacco products carry serious health risks and are intended for adult consumers only.

1. Who we are

This website, tabaqueria.com (the “Site”), is operated by Tabaqueria De Filipinas Inc. (“Tabaqueria,” “we,” “us,” or “our”), a corporation registered in the Republic of the Philippines with the Securities and Exchange Commission under SEC Registration No. AS09304630.

Our registered business address is:

Tabaqueria De Filipinas Inc.
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines

Telephone: +63 2 8868 2753
Email: info@tabaqueria.com

We manufacture handmade cigars and related products in the Philippines. Our brands include Flor de Filipinas, Antonio Gimenez, and 1898 Independencia.

2. Application and acceptance of these Terms

These Terms and Conditions govern your access to and use of the Site and any order placed through it.

By accessing the Site beyond the age-verification page, creating an account, submitting an order, or otherwise using the Site, you confirm that:

you have read and understood these Terms;
you agree to be bound by them;
you satisfy the age requirements in Section 3; and
your use of the Site and purchase, importation, possession, and receipt of our products are lawful in the place where you are located and where the products will be delivered.

These Terms should be read together with our Privacy Policy, Return and Refund Policy, and any shipping information or other policies displayed on the Site or at checkout. Those documents form part of the terms governing your transaction with us.

If you do not agree with these Terms, you must not use the Site or place an order.

3. Age restrictions and age verification

Our tobacco products are intended only for adults.

You must be at least eighteen (18) years old, or such higher minimum age as may lawfully apply to the purchase, possession, importation, or receipt of tobacco products in your jurisdiction.

You must complete any age-verification procedure we require before accessing restricted portions of the Site or completing a purchase.

We may, at any stage before completing an order or delivery, require reasonable proof of age or identity, including a valid government-issued identification document containing a photograph and date of birth.

We may refuse, suspend, or cancel an order if:

satisfactory proof of age cannot be provided;
information provided during age verification appears inaccurate, incomplete, inconsistent, altered, or fraudulent;
we reasonably believe the purchaser or intended recipient is under the applicable legal age; or
completing the transaction would violate applicable law.

Where an order is cancelled by us solely because age or identity could not lawfully be verified, any amount already received for products that will not be supplied will be refunded, subject to fraud prevention and applicable law.

Where available, a courier or delivery provider may also require age or identity verification before releasing a parcel. A purchaser must not arrange for delivery to a minor or permit a minor to accept delivery on the purchaser's behalf.

4. Tobacco regulation and health warnings

Tobacco products are regulated products.

Products sold for the Philippine market will be packaged and labelled in accordance with applicable Philippine tobacco laws and regulations, including applicable graphic health-warning requirements.

Images appearing on the Site are for product-identification and informational purposes. Nothing on the Site is intended to remove, obscure, replace, reduce, or contradict a health warning required by law.

The Site is intended to provide lawful information concerning Tabaqueria and its products and to facilitate lawful transactions with adults. Nothing on the Site should be interpreted as representing that tobacco use is safe or free from health risks.

5. Product descriptions and handmade variations

We take reasonable care to describe our products accurately.

Our cigars are handmade from natural tobacco. Our narra wood boxes, humidors, engraving, ring bands, and other handcrafted items may also be made or finished by hand.

Accordingly, reasonable variations may occur in matters such as:

tobacco colour and shade;
cigar dimensions and weight;
wood grain and colour;
engraving placement and depth;
texture;
finish;
lettering; and
other characteristics inherent in natural materials or handmade production.

Reasonable natural or handmade variations that do not materially impair the product's intended use are not, by themselves, defects.

Photographs, measurements, dimensions, weights, packaging representations, and colour displays on the Site are intended as reasonable guides. Screen settings, lighting, natural materials, production tolerances, and changes in lawful packaging may result in differences between an image and the product received.

Nothing in this section excludes liability where a product materially fails to conform to its description, agreed specifications, applicable warranty, or requirements imposed by law.

All products are subject to availability.

6. Storage and care of cigars

Cigars are natural products whose condition may be affected by temperature, humidity, handling, and storage.

Unless otherwise stated for a particular product, cigars should generally be maintained at approximately 65–70% relative humidity and at a stable, moderate temperature appropriate for cigar storage.

After proper delivery, we are not responsible for deterioration, mould, excessive drying, cracking, physical damage, infestation, or other damage caused by improper storage, mishandling, exposure, misuse, or other circumstances attributable to the customer or another person after delivery.

This section does not affect any non-waivable rights relating to a defect or condition that existed at the time of delivery.

7. Personalised and custom products

Some products may be personalised through engraving, custom ring bands, supplied logos, supplied artwork, names, text, or other customer-requested specifications (“Personalised Products”).

7.1 Customer-supplied content

You are responsible for any text, logo, artwork, image, name, trademark, design, or other material you provide to us.

By providing such material, you represent and warrant that:

you own it or have all permissions required for us to reproduce it for your order;
our use of it to manufacture your Personalised Product will not infringe any intellectual property, privacy, publicity, contractual, or other right of another person; and
the material is not unlawful, defamatory, obscene, fraudulent, threatening, discriminatory, or otherwise prohibited by law.

We may refuse any personalisation request that we reasonably believe is unlawful, infringing, deceptive, offensive, technically unsuitable, or inconsistent with our business standards.

To the extent permitted by law, you are responsible for third-party claims, losses, or reasonable costs arising directly from material you supplied in breach of the warranties above, except to the extent caused by our own wrongful act or omission.

7.2 Customer approval

You must carefully check all text, spelling, punctuation, dates, numbers, spacing, capitalisation, artwork, proofs, and specifications before confirming them.

Where we produce the item in accordance with information or a proof approved by you, an error contained in the information or proof that you approved is not considered a manufacturing defect caused by Tabaqueria.

If, however, the finished product materially differs from the final approved proof or instructions because of an error attributable to us, the matter will be treated as a defective or non-conforming product under our Return and Refund Policy and applicable law.

7.3 Handmade personalisation

Reasonable variations in placement, depth, spacing, grain, tone, lettering, and finish may occur because personalisation and finishing may be performed by hand. Such reasonable variations are not defects.

7.4 Logos and complex artwork

Logo or artwork personalisation may require a separate quotation, technical review, or proof. Work will begin only after any required quotation or proof has been approved.

7.5 Lead times

Personalised Products may require additional preparation time. Any production or delivery date we provide is an estimate unless expressly agreed otherwise in writing.

7.6 Cancellation of Personalised Products

A Personalised Product may be cancelled before work begins.

Once custom production, engraving, printing, band preparation, or other personalisation work has begun, the order may not be cancelled merely because you changed your mind or made an error in information you approved.

Nothing in this section limits rights that cannot lawfully be excluded where the Personalised Product is defective, damaged, materially non-conforming, or otherwise subject to a statutory remedy.

8. Prices, taxes, and payment

Prices are displayed in the currency identified on the Site or at checkout. Unless otherwise indicated, prices for delivery within the Philippines are inclusive of applicable VAT where required by law.

Shipping charges, where applicable, will be shown before payment or otherwise disclosed through the Site.

For international deliveries, prices generally do not include taxes, customs duties, brokerage fees, import charges, excise taxes, or other amounts imposed by the destination jurisdiction unless expressly stated otherwise.

Payment is processed through Shopify checkout and/or our authorised payment-service providers.

Where payment details are entered directly into a payment provider's secure system, we do not normally receive or store your complete payment-card number. Payment providers may process your information in accordance with their own terms and privacy notices.

You represent that you are authorised to use the payment method submitted with the order.

We may conduct reasonable fraud, payment, identity, address, and age-verification checks before accepting or dispatching an order.

9. Obvious pricing and technical errors

We take reasonable care to ensure that pricing and product information are accurate.

If a price, discount, availability statement, shipping charge, tax calculation, product description, or other material term displayed on the Site is affected by an obvious typographical, system, coding, or technical error, we may correct the error before accepting the order.

Where appropriate, we may contact you and offer you the opportunity to proceed on the corrected terms.

If we cannot reasonably fulfil an order because of an obvious error, we may cancel the affected order and refund amounts paid for products that will not be supplied, subject always to applicable law.

10. Placing and accepting orders

Submitting an order is an offer by you to purchase the products identified in the order.

An automated order-receipt or payment email confirms only that we have received your order or payment instruction. It does not necessarily mean that we have accepted the order.

Unless we expressly state otherwise, an order is accepted when:

we send confirmation that the order has been dispatched; or
in the case of a Personalised Product, we expressly confirm acceptance in writing after any required quotation, artwork, or proof process.

We may refuse or cancel an order before acceptance where reasonably necessary, including where:

a product is unavailable;
the order cannot lawfully be supplied or delivered;
age or identity cannot be verified;
payment is declined, reversed, unauthorised, or suspected to be fraudulent;
information supplied is materially inaccurate or incomplete;
the order appears to involve resale, diversion, abuse, fraud, sanctions concerns, or other unlawful conduct;
there is an obvious pricing or technical error; or
circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after receiving payment and no goods are supplied, we will return the amount due in accordance with applicable law.

We will issue the applicable paper or electronic invoice, receipt, or other sales documentation required by law.

11. Shipping and delivery

Available destinations, shipping charges, estimated delivery times, and delivery methods are displayed on the Site, at checkout, or in applicable shipping information.

Delivery dates and transit times are estimates unless expressly guaranteed in writing.

Delays may arise from weather, courier operations, customs processing, regulatory inspection, force majeure events, incomplete address information, recipient unavailability, or other circumstances outside our reasonable control.

We remain responsible for obligations that applicable law places on us notwithstanding the use of a third-party courier.

You must provide a complete and accurate delivery address and contact information.

If delivery fails because you supplied an incorrect or incomplete address, refused lawful delivery without valid cause, failed to collect or accept the parcel, or otherwise caused the delivery failure, we may, to the extent permitted by law:

require payment of reasonable actual costs before attempting redelivery;
treat the parcel as undeliverable; and/or
deduct reasonable return or redelivery costs from any amount otherwise refundable.

12. International orders, import restrictions, duties, and customs

We ship internationally only to destinations made available through the Site or specifically approved by us.

Tobacco importation is regulated differently in different jurisdictions.

Before placing an international order, you are responsible for determining whether you may lawfully purchase, import, possess, and receive the products and quantities ordered at the destination.

You are also responsible for providing information reasonably required for customs clearance.

Unless otherwise required by law or expressly agreed by us, the recipient is responsible for destination-country customs duties, import taxes, excise taxes, brokerage charges, clearance fees, permits, and other government charges.

We may refuse an international order where we reasonably believe shipment may be unlawful or materially impracticable.

If a shipment is detained, refused, returned, destroyed, or confiscated because:

importation is prohibited or restricted in the destination;
the recipient lacks a required permit or authorisation;
lawful duties or charges were not paid;
the customer supplied inaccurate customs or delivery information; or
the customer otherwise failed to comply with destination-country requirements,

we will not be responsible for the resulting loss, and amounts paid may be non-refundable to the extent permitted by law.

However, this exclusion does not apply to the extent that the customs problem, refusal, or seizure was caused by our own error, unlawful act, material misdescription, or failure to perform an obligation imposed on us by applicable law.

Mandatory consumer protections in the destination jurisdiction, where applicable notwithstanding a choice-of-law clause, are not excluded.

13. Cancellations, returns, replacements, and refunds

Our detailed Return and Refund Policy forms part of these Terms.

As a general rule:

you may cancel a standard order before we notify you that it has shipped;
after shipment, we do not provide a return, exchange, or refund merely because you changed your mind, ordered the wrong product or quantity, or no longer want the product;
Personalised Products generally cannot be cancelled after custom work begins;
goods damaged by misuse, improper storage, improper handling, or other customer-caused circumstances are not eligible for a remedy on that basis; and
reasonable natural or handmade variations are not defects.

These rules do not limit rights or remedies that cannot lawfully be excluded.

Where a product is defective, damaged before or during delivery, materially non-conforming, lost without your fault, inconsistent with an applicable warranty, or otherwise gives rise to a legal remedy, you may be entitled to repair, replacement, refund, price reduction, or another remedy provided by applicable law.

Where applicable law entitles you to a refund or replacement against return of the original goods, we may require the original goods to be returned at no cost to you within a reasonable period.

14. Promotions and discount codes

Any promotion, discount, gift, coupon, code, or special offer is subject to the conditions stated with that offer and to applicable law.

Promotions relating to tobacco products are available only to persons legally entitled to participate and may be subject to additional age-verification or regulatory requirements.

Unless expressly permitted:

promotions may not be combined;
codes may not be sold, reproduced, manipulated, or obtained through fraud or automated means;
promotions have no cash value; and
we may reject a promotional claim involving fraud, misuse, technical manipulation, or breach of the stated promotion rules.

Nothing in this section permits a promotion prohibited by tobacco-control law.

15. Intellectual property

The Site and its content, including its text, photographs, graphics, designs, layout, logos, trade names, trademarks, product presentation, Tabaqueria De Filipinas crest, and the marks Flor de Filipinas, Antonio Gimenez, and 1898 Independencia, are owned by us or used under licence and are protected by applicable intellectual-property laws.

You may access and, where technically permitted, print reasonable portions of the Site solely for your personal, lawful, non-commercial use.

Except as permitted by law or with our prior written consent, you may not:

reproduce, publish, distribute, modify, scrape, republish, commercially exploit, or create derivative works from Site content;
use our trademarks or branding;
remove proprietary notices;
use Site material to train, populate, or support a competing commercial catalogue or database; or
suggest an affiliation, sponsorship, approval, or endorsement that does not exist.

16. Acceptable use of the Site

You must not misuse the Site.

In particular, you must not knowingly:

gain or attempt to gain unauthorised access to the Site, accounts, servers, or systems;
introduce malware, harmful code, automated attacks, or security exploits;
scrape or harvest personal data or protected content unlawfully;
interfere with Site availability or performance;
impersonate another person;
submit false age, identity, payment, customs, or delivery information;
use stolen or unauthorised payment credentials;
place orders for unlawful resale, diversion, or other prohibited purposes;
manipulate promotions, refunds, chargebacks, claims, or Site processes;
submit unlawful or infringing personalisation material; or
use the Site in violation of applicable law.

We may suspend access, withhold fulfilment, cancel an order before completion, preserve relevant records, or refer a matter to a payment provider, platform, courier, regulator, or law-enforcement authority where reasonably necessary to investigate or prevent suspected fraud, abuse, security threats, or unlawful activity.

17. Customer accounts

If the Site permits account creation, you are responsible for keeping your credentials confidential and for taking reasonable precautions against unauthorised account access.

You must promptly notify us if you believe your account or credentials have been compromised.

We may require additional verification before changing material account information or processing a transaction that appears unusual.

You are not responsible for unauthorised activity to the extent caused by our breach of a legal duty or security obligation.

18. Third-party services and links

The Site may rely on or link to third-party services, including Shopify, payment providers, couriers, analytics providers, or other service providers.

A link to a third-party website does not by itself constitute an endorsement.

Third parties may have their own terms and privacy notices.

We remain responsible for our own legal obligations notwithstanding our use of processors, contractors, or service providers.

19. Privacy

We process personal data in accordance with our Privacy Policy, the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.

Because age is relevant to the lawful sale of tobacco products, we may process age and age-verification information where reasonably necessary and legally permitted.

20. Disclaimer and limitation of liability

Nothing in these Terms excludes, restricts, or limits any warranty, liability, right, or remedy that cannot lawfully be excluded or limited.

Subject to that qualification:

we are not responsible for loss caused solely by your misuse, improper storage, unlawful importation, inaccurate information, unauthorised modification of a product, or failure to follow reasonable product-care instructions;
we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed;
where you purchase in the course of a business rather than as a consumer, we are not liable, to the fullest extent permitted by law, for loss of profit, revenue, business opportunity, goodwill, anticipated savings, or other purely commercial loss; and
for claims arising solely from breach of contract in relation to a particular order and not involving a liability that law prohibits us from limiting, our aggregate contractual liability will not exceed the amount actually paid to us for the affected order.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that applicable law does not permit a party to exclude or limit.

Nothing on the Site constitutes medical advice or a representation that tobacco use is safe.

21. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, epidemic or pandemic restrictions, strikes not limited to our own workforce, transport disruption, courier interruption, customs action, war, terrorism, civil disturbance, utility failures, internet or telecommunications failures, cyber incidents not caused by our failure to exercise legally required security, government action, changes in law, embargoes, or regulatory restrictions.

This section does not excuse obligations that cannot lawfully be excluded and does not prevent a refund or other remedy where applicable law requires one.

22. Complaints and internal redress

We maintain an internal process for customer complaints.

Please send complaints to:

info@tabaqueria.com

or contact us at:

+63 2 8868 2753

Please include your name, order number, a description of the issue, and any relevant supporting information.

We will acknowledge and investigate complaints as promptly as reasonably practicable.

We aim to resolve complaints within seven (7) calendar days after filing where reasonably possible.

If a complaint remains unresolved after seven (7) calendar days, the internal redress mechanism will be treated as exhausted to the extent provided by applicable Philippine law, without preventing us and the customer from continuing good-faith efforts to settle the matter.

Nothing in these Terms prevents a consumer from exercising rights before the Department of Trade and Industry, another competent regulator, an appropriate alternative dispute-resolution body, or a court where legally permitted.

23. Governing law and venue

These Terms and transactions governed by them are subject to the laws of the Republic of the Philippines.

The parties should first make reasonable efforts to resolve any dispute through our internal redress process.

Subject to mandatory consumer-protection rules, procedural law, and any right that cannot validly be waived, disputes that require court proceedings shall be brought before the proper courts having jurisdiction in San Pedro, Laguna, Philippines.

If you are a consumer outside the Philippines, this choice of law does not deprive you of mandatory consumer protections that apply to you notwithstanding a contractual choice of law.

24. Changes to these Terms

We may revise these Terms from time to time to reflect changes in our operations, products, Site functionality, or applicable law.

The version in force at the time we accept your order will ordinarily govern that order unless a change must apply by law.

Material changes will be posted on the Site with an updated revision date.

25. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it valid where legally possible.

The remaining provisions will continue in effect.

26. No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive it.

A waiver is effective only to the extent expressly given.

27. Assignment

You may not transfer your contractual rights or obligations to another person without our consent where the transfer would materially affect our rights or obligations.

We may transfer our rights or obligations as part of a lawful corporate restructuring, merger, sale of business, or similar transaction, provided that doing so does not unlawfully reduce your rights.

28. Entire agreement

These Terms, together with the policies and order information expressly incorporated into them, constitute the agreement concerning the relevant Site transaction, subject to representations or rights that applicable law does not permit the parties to exclude.

29. Contact information

Tabaqueria De Filipinas Inc.
SEC Registration No. AS09304630
Edificio Belin
Magsaysay Road, Brgy. San Antonio
San Pedro, Laguna 4023
Philippines